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Customer Survey
"I would like to take this opportunity to thank you for allowing us to handle your transportation needs. We strive to provide you, our valued customer, with the highest quality service possible. We've been through numerous changes since we started back in 1983, but our commitment to you has remained the same.
In an ongoing effort for continual improvement, we are asking that you take a few minutes to complete this survey. We are very interested in knowing how we are serving your individual needs and how we may improve our performance. Please do not hesitate to be open and honest with your responses, as we use this survey as a tool to help improve our efforts to achieve 100% customer satisfaction.
Do not hesitate to contact me with any questions, I will be more than happy to assist you at any time."
Sincerely,
Robert R. Graham, President
Graham Trucking
Please rate the following on a scale of 1 - 10
1 - poor, 5 - needs improvement, 10 - outstanding
Delivering what we promise
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Doing things right the first time
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
On time deliveries/pick-ups
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Responding to service requests quickly
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Being accessible when you need to contact us
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Being helpful and polite
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Understanding and meeting your special needs and requests
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Providing timely and accurate billing
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Confidence in the service we provide
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
APPEARANCE of our: Equipment
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
APPEARANCE of our: Drivers
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
APPEARANCE of our: Office Staff
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Our overall quality of service
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
Your willingness to recommend us
N/A
1 - poor
2
3
4
5 - needs improvement
6
7
8
9
10 - outstanding
Any additional comments?
What parts of our service are most important to you and what do you feel needs the most improvement?
Any additional comments?
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